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FAQ

COVID-19

Due to circumstances outside of our control we are currently experiencing considerable shipping disruption. Shipping may take longer than usual and some orders may even be canceled because of our inability to ship them. We apologize for the inconvenience and appreciate your support during this difficult time. 

Do you ship to my country?

We currently ship to just about every country in the world. Look in the checkout for shipping times and prices to where you live!

Can I send the product through my own shipping service?

No. Because of rigorous rules around sending lithium batteries we cannot guarantee that outside shipping services will be able to deliver our products. If you place an order to a shipping service we will not take responsibility if your product cannot be delivered. 

How long does it take to ship?

You can see expected shipping times in the checkout when you place your order. Current US orders are shipped from Chicago in 3-7 days. For most of the world the deliver time is about two weeks, and may vary.

Do you offer volume discounts?

Yes!

If you want to become a distributor or otherwise buy a larger quantity, just send us an email at info@vrnrgy.com to get the process started!

When will I receive my package?

As we suffered an inventory shortage we received a lot of preorders for the VRNRGY Power Pack. We know a lot of you have been waiting for a long time and we appreciate your patience! These orders have now been shipped. Please get in touch if you have not received your tracking number yet.

New orders will be shipped out shortly after they're placed, and you will receive an email with tracking information at that time. The shipping time may vary, and is also subject to your choice of shipping option. 

Will the VRNRGY Power Pack work with the Frankenquest?

Although the Power Pack was not designed for the Vive Deluxe Audio Strap modification, AKA Frankenquest, many of our customers have tried it and reviewed it favorably.

VRNRGY Power Pack fitted to a Vive Deluxe Audio StrapVRNRGY Power Pack attached to a Deluxe Audio Strap, as found in the Frankenquest mod.

Will I have to pay import duties?

Sales from VRNRGY do not include any sales tax, such as VAT, or other duties unless otherwise specified. As with much other direct import buying, you are responsible for paying import taxes or duties if your government requires it. This may happen in some European countries.